CELECTRIC Privacy Policy

1. Introduction

The protection of your personal data is of great importance to CELECTRIC (“Company”). This Privacy Policy explains how the Company, acting as a Data Controller, collects and processes your personal data when you use our website, mobile application, or other services (“Platform”).

By using the Platform and/or providing your Personal Information, you agree to this Privacy Policy.

2. Definitions

Data Controller: CELECTRIC (customercare@celectricmobility.com)

Data Processor: Third-party service providers processing data on our behalf.

Data Subject: Any living individual whose data is processed.

User: The individual using our Service.

3. How We Collect Personal Information

3.1 Information You Provide Directly

• Creating an account or registering
• Placing orders
• Subscribing to newsletters
• Participating in promotions or surveys
• Contacting customer care

3.2 Sponsored Media and Events

We may collect Personal Information via social media promotions or events.

3.3 Information Collected Automatically

• Platform usage data
• Browser & device information
• Location data (if enabled)
• Cookies and tracking technologies

3.4 Information from Third Parties

We may receive updated delivery info, marketing info, or social media interaction data.

4. Categories of Personal Information

• Name, email, address, phone number
• Date of birth, language preference
• IP address, device identifiers
• Payment information (securely processed)
• Technical device data

5. How We Use Your Personal Information

• Identity verification
• Order processing
• Account communication
• Marketing communications (where permitted)
• Legal compliance
• Fraud prevention
• Analytics & improvement

6. Payment Information

Payments are processed via PCI-DSS compliant third-party providers. We do not store full card details.

7. Your Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. Calls may be recorded for quality purposes.

8. Sharing of Personal Information

• Affiliates & group companies
• Service providers
• Legal authorities (if required)
• Business transfer situations

We do not sell your Personal Information.

9. Data Retention and Storage

We retain data only as long as necessary for legal and operational requirements. Data is stored securely.

10. Security Measures

• Physical safeguards
• Technical safeguards (SSL, encryption)
• Organizational safeguards

11. Cookies and Tracking Technologies

We use cookies to improve user experience. You can disable cookies in your browser settings.

12. Your Choices and Rights

• Update account information
• Unsubscribe from marketing
• Withdraw consent
• Disable location services

13. GDPR Rights (EU/EEA Residents)

• Right of access
• Right to rectification
• Right to erasure
• Right to data portability
• Right to withdraw consent

14. CalOPPA

California residents can review changes and update information via customer care.

15. CCPA

• Right to know
• Right to delete
• Right to non-discrimination
• Right to opt-out

16. Service Providers

Third-party service providers assist in delivering our services.

17. Children’s Privacy

We do not knowingly collect data from children under 18.

18. Third-Party Links and Analytics

We are not responsible for third-party privacy practices.

19. User-Generated Content

Publicly posted content may be visible to others.

20. Changes to This Privacy Policy

We may update this Policy periodically. Continued use indicates acceptance.

21. Contact Us